Loot FleetLOOT FLEET

Support

Questions, bug reports, purchases, account help — we answer every message, usually within 24 hours.

CONTACT US

📧 Email support

For anything: questions, bugs, billing, feedback.
support@lootfleet.com

💳 Purchases & refunds

Missing LootCoins or a billing issue? Email us with your account email and receipt — we make it right.
support@lootfleet.com

FREQUENTLY ASKED QUESTIONS

How do I recover my account or reset my password?
Open the game, tap Log In, then use the email/password form. To reset a password: sign in screen → enter your email → in-game ⚙ Account → Security → Send password-reset email. If you're locked out, email us from the address on the account.
Where do I buy LootCoins, and where do they show up?
In the game: Hangar tab → “Get LootCoins” banner at the top of the store. Packs: 25,000 · 50,000 · 75,000 · 100,000. Coins are delivered to your balance (top HUD) right after checkout — if they haven't appeared, restart the game once, then contact us.
My purchase didn't arrive
Coins normally land within a minute. If not: 1) fully close and reopen the game, 2) make sure you're signed into the same account you purchased on, 3) email support@lootfleet.com with your receipt — we'll credit it manually.
How do I save my progress across devices?
Create a free account (email or Google/Apple sign-in) from the login screen. Guest progress lives only on the current device; signed-in progress syncs to the cloud automatically.
The game won't load / runs slowly
Loot Fleet runs best on an up-to-date browser or the app. Try a hard refresh, close other tabs, and lower battle speed to 1×. Still broken? Email us with your device model and a screenshot.
How do I report a bug or cheater?
Email support@lootfleet.com with what happened, your pilot name, and a screenshot if you have one.

YOUR ACCOUNT & DATA

Delete your account

You can permanently delete your account and all data directly in the game — no email or phone call required:

  1. Open Loot Fleet and sign in
  2. Tap the ⚙ gear in the top status bar to open Account
  3. Scroll to Danger zone → Delete account…
  4. Type DELETE to confirm

This immediately and permanently erases your save, LootCoins balance, leaderboard entry, and login credentials. It cannot be undone. If you prefer, you can also request deletion by emailing support@lootfleet.com.

Privacy & data

What we store and why is covered in our Privacy Policy. Terms of service are here.